VACANCY ALERT!
MCB Bank requires qualified and motivated professionals whose work ethic is based on hard work and diligence, to fill the position of Contact Center Executive.
Job Descriptions of Inbound Agent:
- Answer incoming customer phone calls and take appropriate action for each call
- Perform basic account maintenance activities and utilized bank policies to solve customer’s issues
- To endure that the highest level of quality customer care is delivered and all problem incidences are reported and highlighted
- Achieve established standards for call handling quality, Sales and productivity
- Capture customer’s data as per defined standard operating procedures
- Attend mandatory training sessions to stay updated on product or company policy changes
- Maintain customer satisfaction ratings based on explicit criteria set forth by the company
- Utilizing software, databases, scripts, and tools appropriately
- Ensure compliance with all company/client policies, procedures and practices
- Positive Attitude, goal-oriented and team player
- Skill Summary:
- Minimum Bachelor degree required
- Excellent interpersonal communication skills
- Excellent listening skills
- Strong computer skills
- Problem Solving Skills
- High level of professionalism
- Flexible in working
Required Skills
- Problem Solving
- Communication Skills
- Customer Satisfaction
- Customer Handling
- Contact Center Express
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| MCB Bank Ltd Jobs-CONTACT CENTER EXECUTIVE For All Cities |
